Bee House Cottage Kitchen (BHCK) can provide custom cakes for your event and will do our very best to work with you to create something beautiful within your budget.
All products made by us are subject to the following terms and conditions:
Ingredients/Allergens:
All cakes, fillings and icings may contain, or have contact with, soy, wheat, dairy, eggs, nuts, or other allergens. It is the responsibility of the customer to inform their guests of all allergy information, and accordingly, we will not be held liable for any allergic reaction resulting from consumption of the cake. All products are made to be consumed on the day of your celebration.
Quotations:
All quotes are valid for up to 14 days from the date of issue, and validity time frame/date may decrease if short notice is given.
Orders:
We prefer at least 14 days' notice for all orders, as we are frequently booked in advance, however we will, where availability permits, try to accept short notice cakes.
Any products ordered using a picture/photo from another baker for inspiration can only be reproduced by us, as our interpretation of that product will NOT be an exact replication of the pictured product.
Deposits:
A non-refundable deposit of 25% will be required to secure your date once the basic size/design concepts of your cake are agreed upon. Your booking is NOT considered confirmed until the deposit has been received. Our preferred payment methods are all major credit cards and PayPal.
Payments:
The balance of payment is due no later than 7 days prior to your event date, or 4 weeks in the case of wedding cakes.
Orders will not be completed without payment being received, and failure to complete payment may result in your order being cancelled.
If you experience any problems affecting your ability to pay for your cake, please notify us in writing immediately so we can work with you.
Cancellations/Changes/Postponements:
All cancellations/changes must be received in writing as soon as you are aware of a problem. In the event of postponement, the new date proposal will be subject to availability.
If the cancellation is up to one month prior to your event you will receive a refund, minus the non-refundable portion. Your refund may take up to 14 days to process.
If the cancellation is less than 7 days prior to your event there will be absolutely no refunds given, as part, or all, of your order will have been made by that time.
For any time in between the abovementioned times an offer of credit toward future purchases will be offered.
Minor changes to your cake design/flavour will be accepted after the deposit is received and up to 14 days prior to your event.
Other changes will be at the discretion of BHCK and subject to viability and quote review.
Unforseen Circumstances:
In the event we cannot fulfill your order, due to illness, injury, or other unforseen circumstance, your deposit will be returned to you within 7 days, and we will do our best to assist you in finding a suitable alternative cake maker to complete your order.
Damaged Cakes:
After your cake/order has been either delivered or collected by you, we take no responsibility for any damages that may occur to any part of your order while it is in your care, or the care of your chosen venue. This includes, but is not limited to, incorrect handling, transportation, or storage.
The correct care for your cake will be according to the instruction card provided to you or your representative.
Quality:
Should you be dissatisfied with the quality of your cake, please notify BHCK immediately, so we can arrange for the collection/inspection of your order. No negotiations will be entered into should you notify us of an issue after your cake has been consumed.
Image Use:
We at BHCK will, on most occasions, take photos/videos of your cake/order and reserve the right to use the images for advertising/marketing purposes.
We will however do our best to be mindful of the timing, to not spoil any surprises!
Delivery/Setup/Prop Hire:
Delivery and setup are at the discretion of BHCK and will incur an additional fee.
BHCK allows a 10-minute window either side of the agreed upon pickup/delivery time. Should you fail to collect your order, or be at the specified delivery location, within that timeframe, then BHCK will retain your goods until a new time is negotiated. Please contact us at BHCK as soon as you become aware of any delays!
Various cake stands/props are available for hire and will always be deemed the property of BHCK. All prop items are provided for hire on the proviso of reasonable use and once in your care you assume all resposibility for the items until such time as they have been either collected by, or returned to, BHCK. Any damage/s sustained to the props whilst in your care will be paid for by you at an amount determined by BHCK, for either repair or replacement.
Your Consent:
By placing your order and paying the non-refundable deposit, it is assumed you are agreeing to the above-mentioned terms and conditions.
